Privacy Policy

Last Updated: January 2026

ILLUM-TEC PTE LTD ("we", "us", or "our") respects the privacy of our customers and visitors. This Privacy Policy describes how we collect, use, and protect your personal data in compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Collection of Personal Data

We generally collect personal data that you voluntarily provide to us. This includes information submitted when you:

  • Request a quotation or product information via our website, email, or phone.
  • Engage us for lighting design or Casambi commissioning services.
  • Sign up for our newsletter (if applicable).
  • Contact our sales or support team.

The types of personal data we may collect include:

  • Name and Job Title
  • Contact information (Email Address, Phone Number)
  • Company Name and UEN (for B2B transactions)
  • Billing and Delivery Addresses
  • Floor plans or project details provided for consultation

2. Purpose of Use

We use the data collected for the following business purposes:

  • Fulfillment: To process your orders, generate quotations, and arrange for the delivery of lighting fixtures.
  • Service: To provide technical support, warranty claims, and on-site commissioning (e.g., Casambi setup).
  • Communication: To respond to your inquiries and update you on the status of your project.
  • Compliance: To comply with legal obligations, accounting standards, and tax regulations in Singapore.

3. Disclosure of Personal Data

We do not sell or trade your personal data to third parties. However, we may disclose your data to trusted third parties solely for the purpose of fulfilling your order, such as:

  • Logistics Partners: Delivery services and freight forwarders to ship products to your site.
  • Manufacturers: In rare cases (e.g., custom orders or warranty claims), specific project details may be shared with our principals (e.g., in Italy) to ensure correct specification.
  • Regulatory Authorities: When required by law or to protect our rights and property.

4. Protection of Data

We have implemented administrative, physical, and technical measures to safeguard your personal data against unauthorized access, misuse, disclosure, or alteration. This includes limiting access to personal data to employees who strictly need it to perform their job functions.

5. Cookies and Tracking

Our website uses cookies to improve user experience and analyze website traffic (e.g., via Google Analytics). These cookies do not collect personally identifiable information directly. You can choose to disable cookies through your browser settings, though this may affect the functionality of the website.

6. Retention of Data

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws (e.g., maintaining financial records for 5 years for tax purposes).

7. Contacting Us (Data Protection Officer)

If you have any questions about this policy, or if you wish to withdraw your consent, access, or correct your personal data, please contact us at:

ILLUM-TEC PTE LTD
430 Joo Chiat Place, Singapore 428056
Email: [email protected]
Phone: +65 6243 1216